GP Changes 2018
Dr Carl Littlewood will be retiring on 1st June and Dr Louise Knowles will be retiring on 31st July. We wish them both well and thank them for their long service at Brig Royd.
Dr Emma Gayle joins our practice on 5th June, working six sessions per week.
Dr Jessica Roylance will be returning from maternity leave in the summer.
All patients who are registered as patients of Dr Littlewood will be registered with Dr Gayle and Dr Knowles' registered patients will be registered with Dr Rebecca Sykes. Patients whose "Usual GP" was Dr Littlewood will have Dr Gayle as their "Usual GP" and Dr Rebecca Sykes will become the "Usual GP" of patients whose "Usual GP" is Dr Knowles. Patients can, of course, see any GP within the practice. Do please try to see the same GP during an episode of illness.
General Data Protection Regulation and Data Protection Act 2018
The management of all personal information we hold about our patients is a priority for all members of the Brig Royd team. In order to meet our obligations under the General Data Protection Regulation 2018 and Data Protection Act 2018 we have published two Privacy Notices - one for patients aged under 13 and the other for patients aged 13 and over. These can be found via the links on the "policies" tab.
In addition we have reviewed all policies which relate to the management of personal information and updated these to ensure they meet the 2018 legal framework. If you have any questions about the 2018 regulation and law please contact the practice.
Please do ensure you advise the practice any time you change your contact details including your mobile number - we rely on patients to maintain their information up-to-date.
Yellow lines around Hirstwood
Please note that the yellow lines around Hirstwood became enforceable on 15th January. Please park carefully in designated spaces only. Please only use the disabled parking spaces if you are a blue badge holder and please ensure the badge is clearly displayed. Many thanks for your cooperation. The yellow lines are for our safety - both car drivers and pedestrians. There are regular patrols of Hirstwood to ensure compliance and parking tickets are being issued.
Improving Access to General Practice
The practice has linked up with other local surgeries through the Pennine GP Federation to provide additional appointments in the evenings and at weekends and on Bank Holidays. Appointments for our patients are now available each weekday evening from 18.30 to 20.00 at Station Road Surgery, and at Station Road Surgery from 10.00 til 14.00 at the weekend and 10.00 to 11.30 on Bank Holidays. These appointments are with the team from Station Road but should be booked via our own reception team. For more information see the "Appointments" page, "Other Appointments" tab.
Annual Review Appointments for Patients with Chronic Diseases
The majority of annual reviews for patients with a chronic disease are undertaken by our Practice Nurses, and not our GPs. The length of appointment and the timing of these appointments varies with the review required. Please do not try to book Annual Review appointments online. Please telephone the surgery to make these appointments. Our staff are trained to book the length of appointment/s required and to advise on any requirements from you before or at the appointment. Many thanks.
Please note that invitations to attend for Annual Reviews are generally triggered by the requirement for a repeat prescription of your medication so please ring to book your Annual Review as soon as you receive the invitation.
Repeat Prescription Requesting System - update
On 1st January 2015 we changed our system for requesting repeat prescriptions. We ask patients to request prescriptions via our online system or in writing.
Very few practices continue to accept phone requests for repeat prescriptions. This is because phone requests can be very difficult to manage. Patients sometimes ask us for “my red tablets” but our receptionist will not always know which treatment you are asking for. Dealing with prescription requests may also prevent callers getting through with an urgent problem.
The major advantage of online requesting is that you can do it anytime – 24 hours a day, 7 days a week - and you are not limited to our opening hours.
Please therefore either request your prescription:
1. Online via www.brigroydsurgery.co.uk – please register with the receptionist for access to our online service. You need to provide photographic ID when registering.
2. In writing using the request slip to the right of your repeat prescription. You can drop this off, post it or fax it to 01422 825063. You can also ask your pharmacy to make a written request for you. Please enclose an SAE if you wish us to mail your prescription back to you.
Requests received online or in writing by 10am will be available after 4pm that day. Online or written requests received after 10am will be available after 4pm the next day. The online system - which is hosed on our behalf by SystmOnline - advises that prescriptions will be ready in 72 hours. We do better than this but we are unable to amend the standard SystmOnline wording. Times are as above.
If you really can’t use another method please only request your repeat prescription over the phone between 10am and 12noon. Requests will not be taken outside these times. Prescriptions requested over the telephone will be available after 4pm the following day.
Patients on repeat prescriptions will require a surgery consultation with a doctor or nurse from time to time.
These changes have been discussed in detail with and supported by the Brig Royd Surgery Patient Group.
Seatbelt Exemption Certificates
It is not our usual policy to issue seat belt exemption certificates. However, each case is assessed on its own merits. Please speak with your Usual GP if appropriate.
All patients have been allocated an Accountable GP. Should you wish to confirm the name of your Accountable GP please ask a member of our team.
Dressings for Patients seen at the surgery
The NHS does not fund GPs to supply dressings which are used for patients when they attend the surgery. Until recently we have supplied some dressings out of our own funds. However, this is no longer sustainable and with immediate effect we are issuing prescriptions for dressings used in the practice.
Most patients will not notice any change as we can process the prescriptions on behalf of the patient and obtain dressings from a pharmacy. Patients who normally pay for prescriptions will, however, be asked to take a prescription to a pharmacy to obtain dressings to being to their appointment with the practice nurse. We will try to prescribe appropriate amounts so that this does not become too much of a problem for the patient.
Please ask a member of the nursing team, a GP or Sue, our Practice Manager, if you have any questions about this.
At Brig Royd Surgery we have always worked hard to minimise unnecessary use of antibiotics and we know that most of our patients have got this message.
As a result of this approach over the years we are one of the lowest prescribing practices of antibiotics in Calderdale, but with your help we can do even better!
If we lose our antibiotics it will be like going back to the 1930s where infections we now regard as trivial could be fatal. An infected cut could be life threatening and an illness like pneumonia would again become a mass killer.
No new class of antibiotics has hit the pharmacy shelves for some time. Even if we discover more medicines simply replacing old antibiotics with new ones is not the only answer as they could also become ineffective. Governments and pharmaceutical companies are considering ways of tackling this situation but for now we may have to rely on the medicines we have, making it essential we ensure they remain useful.
It’s estimated that 25,000 people already die every year in Europe because of infections resistant to antibiotics and in the USA the figure is 23,000 people, every year.
Due to increasing concerns about resistance to antibiotics Public Health England have established the Antibiotic Guardian campaign to help protect antibiotics and improve knowledge about resistance.
The campaign calls on everyone in the UK (the public, animal and human healthcare communities) to become Antibiotic Guardians by pledging to make better use of these vital medicines.
We have been encouraged by the Calderdale Commissioning Group to sign up to this campaign and to display the poster in the waiting room. More information is available at www.antibioticguardian.co.uk.
At this time of year we see more people with respiratory tract infections such as sore throats, earache, sinusitis and coughs and the vast majority of these do not require an antibiotic.
The following link takes you to a really useful patient information leaflet which helps to give useful advice about how long common viral respiratory tract infections last, how to treat these and when to consider seeking help.
Friends and Family Test
We have always welcomed feedback about the care we provide. NHS England has now introduced the Friends and Family Test to enable patients to provide feedback across NHS services. Please do take two minutes of your time to provide us with feedback - all you have to do is click on "Take the Friends and Family Test" from the right hand menu (under Further Information) or click Take Part in the Patient Survey within the online services options at the foot of the home page. Many thanks in advance. Your feedback is important to us.
Important: Ebola (VHF: viral haemorrhagic fever)
Although the risk of Ebola virus here is low, it is possible and we must be prepared.
If you have a fever and have travelled in the affected areas of West Africa within the last 21 days then DO NOT attend the surgery. Please call us 01422 822209 ( 111 out of hours ) and the duty doctor will take more information and advise appropriately.
If you have a fever and have had contact with body fluids of or handled specimens ( blood, urine, faeces tissues laboratory cultures) from an individual or animal known or strongly suspected to have VHF, DO NOT attend the surgery. Call us as above for advice.
see NHS Choices for more information: Ebola information
Bowel cancer screening
for link to nhs website about bowel cancer screening. Only two thirds of those invited participate.
The practice encourages patients to participate in this programme. If you are invited, please take part and reduce your risk of dying from this treatable disease.
Important for ALL patients
title=here href="/website/B84007/files/2_cd_patient_information_leaflet.pdf" target="_blank">here for a national information leaflet and here for FAQs. Click here for link to the Health and Social Care Information Centre for more information.
Click below for our information leaflet about how your data may be used
New HGV medical rules
The DVLA has changed the requirements for vision testing for the HGV medical examination. If you wear spectacles to drive you must bring a recent sight prescription ( within the last four months ) when you attend for your HGV medical. The doctor may have to refer you back to your optometrist to complete the examination. Click here
for more information from the DVLA.
Out of Hours and Urgent Care procedures
During GP hours (8.00am to 6.30pm) we remain available for all patients - please contact the surgery on 01422 822209.
During "out of hours" ie from 6.30pm to 8.00am Monday to Friday and at weekends and Bank Holidays, for non-emergency situations please dial 111. Our out of hours number (01422 825341) is no longer operational.
Calls to NHS 111 are handled by fully trained call advisers, who are supported by experienced nurses. They will assess your symptoms over the phone and give the healthcare advice you need or direct you to the correct local service. If they think you need an ambulance one will be sent just as quickly as if you had dialed 999.
The practice hosted five inspectors on 27/10/15 as part of the CQC ( Care Quality Commission ) process. We would like to thank all patients who offered feedback on our services using the purple CQC cards or in person to the inspectors. We must offer our particular thanks to our Patient Group who helped us prepare for the inspection and came to BRS on the day to support us. The report on our inspection can be found by clicking on "Care Quality Commission" on the right hand menu.