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Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

VISIONS AND VALUES

Our aims are to provide high quality care and a friendly, efficient service.

We aim to treat all patients as individuals and to recognise their privacy and dignity, and their values, diversity and human rights. We acknowledge that these may influence the care agreed between our GPs and nursing team and our patients.

We welcome feedback from patients. A Compliments and Comments book is provided in our waiting room as is a Suggestion Box.

Sue Rosborough, Practice Manager, is available to speak with patients, providing an opportunity for patients to raise issues relating to our practice. We provide care within an environment of openness, transparency and candour.

Our Patient Reference Group meets twice annually and feedback from the wider practice population is encouraged on an ongoing basis.

For more information please speak with the GP Partners or Sue Rosborough.

 

Patients' Charter Our Responsibilities

  • The services we provided are detailed on this website and the practice complies with all GMC guidance in the provision of these services.
  • The practice accepts the principles which guide the NHS, the NHS values and patient rights as defined in the NHS Constitution. www.nhs.uk/choiceintheNHS/rightsandpledges/NHSConstitution.
  • The practice does not discriminate on the grounds of age, disability, gender (including reassignment), pregnancy and maternity, race, religion or belief, nor sex or sexual orientation.
  • An appointment will be available the same day if your need is urgent (excluding weekends and Bank Holidays.)
  • When the need arises, a home visit will be provided. Emergency visits will be provided the same day.
  • We will treat patients in a pleasant manner.
  • If your appointment is delayed by more than 30 minutes, an explanation will be offered.
  • Suggestions/complaints can be directed to our Practice Manager (Sue Rosborough) or to any of the partners.
  • Staff have access to medical records but will only do so when medically necessary. Medical information is only disclosed to eg insurance companies on written authority given by the patient.
  • Patients have a right to confidentiality and we have a duty to respect this at all times.
  • Personal health information will only be used in accordance with the relevant Acts of Parliament, GMC guidance and local policy.

    Note: GMC guidance (2009) states that patients’ personal information may be disclosed within the healthcare team for the sake of their health or for local clinical audit.

Your Responsibilities

  • The practice expects patients to accept their responsibilities as detailed in the NHS Constitution. www.nhs.uk/choiceintheNHS/rightsandpledges/NHSConstitution.
  • Please attend the surgery if possible, as this gives the best opportunity for diagnosis and treatment
  • Please request home visits before 10.00am
  • Please treat practice staff and other staff in a pleasant manner.
  • The practice reserves the right to remove from its list any patient who is violent or abusive against any staff or other patients
  • Please use an appointment for ONE person only. If you wish to have an appointment for more than one person, please make this clear when making the appointment
  • Please attend for your appointment or give adequate notice of cancellation. Another patient could have used your appointment.
  • Please keep details of your address and phone numbers up-to-date. It is important for your care and well-being that we have up-to-date contact details.
 
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