Patient Triage Information Letter
Improving Your Appointment Experience at Brig Royd Surgery
At Brig Royd Surgery, our commitment is to provide safe, timely, and personalised care. We are introducing a new triage process using the Econsult system to ensure that urgent clinical cases are prioritised, appointments are matched to your individual needs, and you benefit from improved continuity of care with shorter waiting times. This leaflet explains what is changing, why it is happening, and the positive impact these changes will bring to you.
Why Are We Making This Change?
- Prioritising Urgent Care: The current first-come, first-served system sometimes results in delays for patients with urgent or complex clinical needs. The new triage process ensures that urgent cases are flagged and attended to promptly, so you will not have to wait days or weeks for essential care.
- Seeing the Right Professional: By gathering detailed clinical information at the time of your request, our system will match you with the most appropriate clinician. This approach significantly enhances continuity of care and ensures that every consultation is tailored to your specific condition.
- Enhancing Efficiency and Reducing Waiting Times: With appointments now allocated based on clinical need rather than the order of contact, our service will operate more efficiently. This change results in reduced waiting times and a more balanced appointment schedule throughout the day.
- Eliminating the Stress of the 8am Rush: Instead of calling early in the morning and waiting to speak to a receptionist, you will now have the option to submit an online request. A GP will review your information the same morning, making the process smoother, more accessible, and less stressful.
How the New Triage System Works
- Online Clinical Request: Patients are invited to submit their clinical details using our secure, user-friendly Econsult form. You can describe your symptoms or concerns at a time that suits you without the pressure of an early morning phone call.
- Clinical Triage and Same-Day Response: Once your request is submitted, a GP will promptly review the information to assess the urgency of your condition. This same-day response ensures that your clinical needs are addressed quickly and that you are scheduled to see the professional best equipped to care for you.
- Targeted Appointments: By matching the appointment with your specific clinical Provisions for All Patients: While the online system is designed for efficiency, provisions have been made to accommodate those who may have difficulty with digital submissions. Patients who are not computer literate, or who have communication, visual, or dexterity difficulties, are welcome to contact our receptionist team to assist with your request or submit requests within the surgery itself. This ensures that every patient can access the care they need, regardless of digital capability.
- What Benefits Can You Expect?
- Timely and Appropriate Care: Urgent cases are identified and managed quickly so that you receive necessary care without undue delays.
- More Personalised Appointments: By ensuring that you see the right professional tailored to your specific clinical needs, the system enhances both the continuity and quality of your care.
- Reduced Waiting Times: With appointments prioritised based on clinical urgency rather than order of contact, overall waiting times are reduced, leading to a more efficient service.
- A Calmer Experience: Eliminating the traditional 8am rush creates a less hectic environment, making it easier and more pleasant for you to access care throughout the day.
- Accessible Services for All: Alternative pathways ensure that everyone can easily submit their clinical requests, whether online or in person with the assistance of our dedicated receptionist team.
- Moving Forward
- The introduction of this new triage system is a significant step forward in our commitment to providing high-quality, accessible care at Brig Royd Surgery. By focusing on clinical urgency, providing same-day responses, and eliminating peak-time pressures, the aim is to create a more responsive, efficient, and patient-centred service.
- If you have any questions or require assistance with the new system, please do not hesitate to contact our friendly reception team. We are here to help you every step of the way.
- Thank you for your continued trust in Brig Royd Surgery. Together, we are creating a more supportive and responsive healthcare environment for our community.