Coronavirus - Covid 19 - updated 30th June
Thanks to all our patients for their response to the current Covid-19 pandemic and for accessing our services in new ways. We are working towards increasing some appointments in the near future. More information will be posted here.
Our first step back to normal is to revert to the ordering time for prescriptions over the phone to 10am to 12noon. This is effective immediately. Please don't ring for prescriptions outside these times and please do use the online ordering service, which is available 24 hours per day.
Please note the updated case definition of Covid-19 "A new continuous cough OR fever OR loss of/change in smell or taste".
Please access services appropriately during the Pandemic - if you need medical attention at the practice or you have had an accident or are in an emergency medical situation please obtain the help you would request in a normal situation. We are providing care for our patients - via telephone contact initially.
Government launches NHS Test and Trace service
New guidance means those who have been in close contact with someone who tests positive must isolate for 14 days, even if they have no symptoms. Full details can be found here: https://www.gov.uk/government/news/government-launches-nhs-test-and-trace-service We are expecting further details relating to the roll out of this locally.
Information for parents about accessing services when children are unwell can be found here:
National guidance stresses the importance of ensuring all patients, including babies and children, are fully vaccinated in line with the national immunisation schedule. This is really important. We are providing 8 week immunisations and baby checks here at Brig Royd at the present time. Vaccinations for babies and young children of 12 and 16 weeks, one year and those of pre-school booster age should be booked via Brig Royd, and will be given at the Grange Dene building in Mytholmroyd, where Health Visitors are available for advice.
If you have a new continuous cough or a high temperature/fever you must self-isolate at home for 7 days from the onset of your symptoms. The people you live with must self-isolate at home for at least 14 days from when your symptoms started. You do not need to contact the practice and we are not responsible for verifying self-isolation nor for issuing "fit to return to work" notes. Use the 111 online resource - https://111.nhs.uk/isolation-note/
If you are unwell, with serious symptoms that you cannot manage at home, or you are not seeing any improvements after 7 days please visit NHS 111 online at https://111.nhs.uk/covid-19. DO NOT VISIT THE SURGERY, THE PHARMACY OR A HOSPITAL. Remain in isolation. The 111 service will assess you and advise on what to do next.
Only if you do not have access to the internet should you ring 111.
All contact (except to order prescriptions - see below) with the practice at the present time MUST be via the telephone. Our doors are closed and there is no-one working on the reception desk. Our phone lines are busy all day so if you don't get through first time, please try later. Thanks for your patience.
Prescriptions should be ordered via our online service or via handwritten request through our outside letterbox. Please only ring if you have no other means of ordering. All prescription requests are being sent to a pharmacy and prescriptions cannot at present be collected from the practice. Please ensure you confirm with us which pharmacy you use.
Updates from 14th April:
Suspended services – Update
Due to the current Covid 19 pandemic we are following NHS England/RCGP advice to prioritise our workload.This is so we can concentrate our efforts on providing care for those of you that are unwell.
As a result we are temporarily suspending the following services until further notice
- Insurance reports, medicals, non urgent paperwork e.g travel claims,DVLA medicals/reports. Please do not send, or arrange for insurance companies to send in these requests until all lockdown restrictions have been lifted and we are therefore able to provide business as usual.
- Minor surgery
- Steroid injections
- Coil/Implant/Ring pessary changes
- Travel vaccinations
Covid 19 & Travel Update
Please do not contact the surgery for holiday/travel/insurance advice.
We are not able to write a letter supporting a cancellation on any grounds other than someone being ill and unable to travel.
More information can be found in our Frequently Asked Questions guide which we are updating as advice changes. Frequently Asked Questions
Information about managing dental problems during the pandemic can be found in the following document.
Information for patients who are shielded or self-isolating and who need help and practical support can be found here:
Social Care and Voluntary Sector support
Up-to-date information can be found at:
Thank you for your cooperation, patience and understanding at this difficult time for patients and for the BRS and wider NHS teams.
Moving to online and video consultations
We are increasing our provision of online services and video consultations. This is a real help at the present time. GPs are already making video calls with patients. More information to follow in the coming days.
Click here to request advice online
NOTE - DO NOT USE THIS FACILITY FOR URGENT QUESTIONS
Team Changes 2020
We extend a very warm welcome to Dr Iroegbu - known as Dr Chichi. Chichci was with the practice in the Autumn and we are delighted she has joined us as Salaried GP. Dr Chichi works on Mondays, Thursdays and Fridays.
Dr Rebecca Sykes is returning from maternity leave on 3rd June. We look forward to welcoming Dr Sykes back to Brig Royd.
Antibiotic Prescribing - Get a Grip
At Brig Royd Surgery we have always worked hard to minimise unnecessary use of antibiotics and we know that most of our patients have got this message.
As a result of this approach over the years we are one of the lowest prescribing practices of antibiotics in Calderdale, but with your help we can do even better! Calderdale CCG has launched the Get A Grip campaign.
For more information please visit: Get a Grip - Calderdale CCG
Care Quality Commission
The practice hosted inspectors from the CQC team in September as part of their regulatory process. We would like to thank all patients who offered feedback on our services. The report on our inspection can be found by clicking on "Care Quality Commission" on the right hand menu.
HPV Vaccination Update
From September 2019 the HPV vaccine has been offered to boys, in addition to girls, as part of the routine SCHOOL vaccination programme. The eligible patients are in Year 8 at school from September 2019. We urge all boys in the cohort who are patients at Brig Royd to take up this vaccination. Worldwide about 5% of all cancers are linked to HPV.
National Patient Survey 2019
Many thanks to all our patients who completed the national Patient Survey this year. Your feedback is greatly appreciated. The results of the survey can be found by clicking the link below.
Your Data Matters to the NHS
Information about your health and care helps the NHS to improve local care, plan local services and research new treatments. In line with GPDR 2018 the strict rules about how this data can be used were strengthened. Patients can choose whether confidential patient information is used for research and planning. To find out more click the document below and visit www.nhs.uk/your-nhs-data-matters.
Your data matters to the NHS
We are unable to offer an ear irrigation (syringing) service due to breakdown and loss of equipment. Please follow the link below for advice and self care guidance. (This will take you to the Clinics and Services pages, click on Patient Information Leaflets and scroll down to the foot of the page.
Ear Care information
Prescribing of "over the counter medicines" is changing
NHS England have issued guidance to prescribers entitled ‘Prescribing of Over the Counter Medications is changing’. This guidance is a drive to curb GP and pharmacy NHS prescriptions for OTC products for various mild conditions eg. dry skin, nappy rash, colic, mild acne, mild cystitis. However, prescriptions may still be issued if there is an established medical diagnosis eg eczema.
Please follow the link for full details: https://www.england.nhs.uk/publication/prescribing-of-over-the-counter-medicines-is-changing/
We have also added this link to the Patient Information Section of our website ( see home page to find this).
NHS Calderdale CCG spends more than a £1m each year on medicines which are readily available over-the-counter, a cost which is equivalent to 1,109 cataract operations, 74 Breast Cancer treatments or 35 Community nurses.
In line with national NHS guidance Calderdale CCG has agreed to change its approach to make the best possible use of resources. See Calderdale CCG website for further information https://www.calderdaleccg.nhs.uk/prescribing/
As a result, GPs and nurses in Calderdale practices will no longer issue prescriptions for a number of minor, short term conditions. Patients and the public will be asked to buy these medicines themselves from a pharmacy, supermarket or local shop. Patients with long term conditions requiring a regular supply of these medicines from their GP will continue to receive them on prescription. A patient information leaflet is available here https://www.england.nhs.uk/wp-content/uploads/2018/08/1a-over-the-counter-leaflet-v1.pdf
Don’t forget, you can speak to your pharmacist for advice on treating minor ailments and for general health advice.
By visiting your pharmacy you will help to free up valuable GP and nurse time, which can be used to deal with more complex or serious health needs affecting you, your family and the people of Calderdale. A pharmacist will always advise you if they think you need to see a doctor or if an over the counter medicine is not suitable for you.
Health advice and information about your nearest pharmacy and opening times is on the NHS Choices website www.nhs.uk . Self-care advice is available from http://www.selfcareforum.org/resources/patient-portal/
Community Social Work Team
Calderdale Council provides a Community Social Work team to work across Calderdale. Their ethos is "to promote and work preventatively with adults to enable them to remain as safe, well and independent as possible within their own homes". They also provide information and support with accessing community groups, social activities and can help with carers' assessments, technology and equipment to assist independence, benefits advice and third sector providers.
The team works from a "shop" called Better Lives at number 42 - it's at 42 Market Street, and patients can drop-in without an appointment.
Clinic letter copies for Patients from Calderdale and Huddersfield hospitals
Calderdale and Huddersfield Foundation Trust has, from 1st June 2018, ceased providing copy letters to patients who have been seen as an Outpatient.
Patients are encouraged to register (when at CHFT) for "Your EPR" which enables them to see their CHFT health record online.
Patients who are unable to use the online system can call 01422 222065 or discuss this when they are at their Outpatient appointment and they are asked to fill in the forms for "Your EPR".
General Data Protection Regulation and Data Protection Act 2018
The management of all personal information we hold about our patients is a priority for all members of the Brig Royd team. In order to meet our obligations under the General Data Protection Regulation 2018 and Data Protection Act 2018 we have published two Privacy Notices - one for patients aged under 13 and the other for patients aged 13 and over. These can be found via the links on the "policies" tab.
In addition we have reviewed all policies which relate to the management of personal information and updated these to ensure they meet the 2018 legal framework. If you have any questions about the 2018 regulation and law please contact the practice.
Please do ensure you advise the practice any time you change your contact details including your mobile number - we rely on patients to maintain their information up-to-date.
Yellow lines around Hirstwood
Please note that the yellow lines around Hirstwood became enforceable in January 2018. Please park carefully in designated spaces only. Please only use the disabled parking spaces if you are a blue badge holder and please ensure the badge is clearly displayed. Many thanks for your cooperation. The yellow lines are for our safety - both car drivers and pedestrians. There are regular patrols of Hirstwood to ensure compliance and parking tickets are being issued.
Improving Access to General Practice
The practice has linked up with other local surgeries through the Pennine GP Federation to provide additional appointments in the evenings and at weekends and on Bank Holidays. Appointments for our patients are now available each weekday evening from 18.30 to 20.00 at Station Road Surgery, and at Station Road Surgery from 10.00 til 14.00 at the weekend and 10.00 to 11.30 on Bank Holidays. These appointments are with the team from Station Road but should be booked via our own reception team. For more information see the "Appointments" page, "Other Appointments" tab.
Annual Review Appointments for Patients with Chronic Diseases
The majority of annual reviews for patients with a chronic disease are undertaken by our Advanced Nurse Practitioner, our Practice Nurses, and not our GPs. The length of appointment and the timing of these appointments varies with the review required. Please do not try to book Annual Review appointments online. Please telephone the surgery to make these appointments. Our staff are trained to book the length of appointment/s required and to advise on any requirements from you before or at the appointment. Many thanks.
Please note that invitations to attend for Annual Reviews are generally triggered by the requirement for a repeat prescription of your medication so please ring to book your Annual Review as soon as you receive the invitation.
Repeat Prescription Requesting System - update
On 1st January 2015 we changed our system for requesting repeat prescriptions. We ask patients to request prescriptions via our online system or in writing.
Very few practices continue to accept phone requests for repeat prescriptions. This is because phone requests can be very difficult to manage. Patients sometimes ask us for “my red tablets” but our receptionist will not always know which treatment you are asking for. Dealing with prescription requests may also prevent callers getting through with an urgent problem.
The major advantage of online requesting is that you can do it anytime – 24 hours a day, 7 days a week - and you are not limited to our opening hours.
Please therefore either request your prescription:
1. Online via www.brigroydsurgery.co.uk – please register with the receptionist for access to our online service. You need to provide photographic ID when registering.
2. In writing using the request slip to the right of your repeat prescription. You can drop this off or post it. Please enclose an SAE if you wish us to mail your prescription back to you.
Requests received online or in writing by 10am will be available after 4pm that day. Online or written requests received after 10am will be available after 4pm the next day. The online system - which is hosed on our behalf by SystmOnline - advises that prescriptions will be ready in 72 hours. We do better than this but we are unable to amend the standard SystmOnline wording. Times are as above.
If you really can’t use another method please only request your repeat prescription over the phone between 10am and 12noon. Requests will not be taken outside these times. Prescriptions requested over the telephone will be available after 4pm the following day.
Patients on repeat prescriptions will require a surgery consultation with a doctor or nurse from time to time.
These changes have been discussed in detail with and supported by the Brig Royd Surgery Patient Group.
Seatbelt Exemption Certificates
It is not our usual policy to issue seat belt exemption certificates. However, each case is assessed on its own merits. Please speak with your Usual GP if appropriate.
All patients have been allocated an Accountable GP. Should you wish to confirm the name of your Accountable GP please ask a member of our team.
Dressings for Patients seen at the surgery
The NHS does not fund GPs to supply dressings which are used for patients when they attend the surgery. Until recently we have supplied some dressings out of our own funds. However, this is no longer sustainable and with immediate effect we are issuing prescriptions for dressings used in the practice.
Most patients will not notice any change as we can process the prescriptions on behalf of the patient and obtain dressings from a pharmacy. Patients who normally pay for prescriptions will, however, be asked to take a prescription to a pharmacy to obtain dressings to being to their appointment with the practice nurse. We will try to prescribe appropriate amounts so that this does not become too much of a problem for the patient.
Please ask a member of the nursing team, a GP or Sue, our Practice Manager, if you have any questions about this.
Important: Ebola (VHF: viral haemorrhagic fever)
Although the risk of Ebola virus here is low, it is possible and we must be prepared.
If you have a fever and have travelled in the affected areas of West Africa within the last 21 days then DO NOT attend the surgery. Please call us 01422 822209 ( 111 out of hours ) and the duty doctor will take more information and advise appropriately.
If you have a fever and have had contact with body fluids of or handled specimens ( blood, urine, faeces tissues laboratory cultures) from an individual or animal known or strongly suspected to have VHF, DO NOT attend the surgery. Call us as above for advice.
see NHS Choices for more information: Ebola information
Bowel cancer screening
for link to nhs website about bowel cancer screening. Only two thirds of those invited participate.
The practice encourages patients to participate in this programme. If you are invited, please take part and reduce your risk of dying from this treatable disease.
HGV medical rules
The DVLA has changed the requirements for vision testing for the HGV medical examination. If you wear spectacles to drive you must bring a recent sight prescription ( within the last four months ) when you attend for your HGV medical. The doctor may have to refer you back to your optometrist to complete the examination. Click here
for more information from the DVLA.
Out of Hours and Urgent Care procedures
During GP hours (8.00am to 6.30pm) we remain available for all patients - please contact the surgery on 01422 822209.
During "out of hours" ie from 6.30pm to 8.00am Monday to Friday and at weekends and Bank Holidays, for non-emergency situations please dial 111.
Calls to NHS 111 are handled by fully trained call advisers, who are supported by experienced nurses. They will assess your symptoms over the phone and give the healthcare advice you need or direct you to the correct local service. If they think you need an ambulance one will be sent just as quickly as if you had dialed 999.
The practice hosted five inspectors on 27/10/15 as part of the CQC ( Care Quality Commission ) process. We would like to thank all patients who offered feedback on our services using the purple CQC cards or in person to the inspectors. We must offer our particular thanks to our Patient Group who helped us prepare for the inspection and came to BRS on the day to support us. The report on our inspection can be found by clicking on "Care Quality Commission" on the right hand menu.