Comments & Complaints

Our aim is to provide high quality care and a friendly, efficient service. Claire Cox, our Practice Manager is available if you wish to make any enquiries about administrative or non-medical aspects of your health and treatment.

A box is provided in our waiting room for any suggestions you may wish to make and a comments book is available at reception.

We run a practice based complaints procedure in accordance with national guidelines and we provide care in a environment of openness, transparency and candour. Should you wish to make a complaint please contact Sue Rosborough.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: [email protected]
Write: Millbank Tower, Millbank, London SW1P 4QP.

Care Quality Commission

They inspect GP practices and other primary medical services in England to check that they are meeting the national standards of quality and safety.

Click on the Care Quality Commission tab on the right hand menu to read their reports on the inspections undertaken in 2015 and 2019.